IT Service Management
24PATCH ITSM
A clearer way to run IT services
Bring incidents, service requests, problems, changes and assets together in one service management platform. 24PATCH ITSM helps teams route work, monitor service targets and understand what is happening across their IT estate.
Requests from the self-service portal and service desk arrive in one queue. Routing rules assign work to the right team, while SLA timers and warnings help agents stay ahead of response and resolution targets. Connect recurring incidents to a problem, then manage the fix through an approved change.
For IT teams managing incidents, service requests, problems, changes and assets.
10-day free trial. Continues on itsm.24patch.com
Illustrative preview
Key features
Incident management
Use priorities, categories and escalation paths to direct urgent issues to the right team.
Self-service portal
Let staff browse the service catalogue, submit requests and check their status.
SLA tracking
Set response and resolution targets by priority, with timers, warnings and breach reports.
Problem and change management
Connect related incidents to problems and plan changes with risk levels, approvals and schedules.
Workflow automation
Use ticket details to assign, tag and notify automatically as routine work comes in.
Asset management
Keep laptops, servers and licences on record, with related tickets linked to each asset.
How it works
Bring requests together.
Requests from the self-service portal and your service desk agents land in one queue, with the requester, asset and history attached.
Route work with confidence.
Rules assign each ticket to the right team, SLA timers start automatically, and agents are warned as a target approaches.
Address recurring issues.
Link repeat incidents to a problem, plan the fix as a change with approvals, and track it through to a clean close.
Let’s find the right fit for your team.
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