Customer Support
24PATCH Ticketing
A shared inbox that keeps support moving
Give your support team a shared view of incoming work. 24PATCH Ticketing brings conversations into a real-time inbox, turns email into tickets and helps agents stay organised with custom fields, macros, SLA policies and automation.
Built as a multi-tenant platform, it gives teams a structured way to manage support requests and track progress.
For customer support teams that need a shared inbox and clear service targets.
Illustrative preview
Key features
Shared inbox
Give the team a shared view of conversations and current support work.
Email-to-ticket
Turn incoming support emails into trackable tickets automatically.
Custom fields and macros
Capture the details your team needs and respond to common requests more consistently.
SLA policies
Set response and resolution targets and keep service commitments visible.
Automation rules
Route and assign tickets with rules that reduce repetitive triage.
Let’s find the right fit for your team.
Share what you want to improve, and our team can help you explore the most relevant product.
Talk to our team